Privacy Policy

This Policy details how all information is collected and processed by Clouduku Limited on our website and within our CRM and back-office systems.

By using this website you consent to the collection, storage and use of your information according to this policy.

Our website contains links to other sites: Clouduku Limited is not responsible for their privacy strategies.

Clouduku Limited retains the right to change this Policy at any time.

Information that we Collect

The business and personal information that may be collected by Clouduku Limited includes:

• information that you send to us, via our website or emails etc.,

• information that you provide to us when submitting a CV,

• information that you give when requesting our services,

• information that you provide when registering to participate in webinars or events,

• information gathered from your website or legal third-party data companies such as Dun & Bradstreet and LinkedIn etc.

Use of Information

We do not gather any information in order to sell. It is only ever used because we have a genuine belief that you might benefit from our services.

When contacting you for marketing purposes, we will always ask politely. Should you not want to be contacted you can inform us and we will cease to contact you.

We may use your personal or business information:

• to administer our business (website and CRM systems),

• to service your requirements as a client,

• for employment purposes, according to your initial request,

• for business and marketing communications purposes,

• to keep our website and database secure and prevent fraud.

The Collection of Business or Personal Data

1)    The collection of all data is premised upon consent, and the status of consents will always be stored and documented in our systems: as required by law.

2)    We may use your data if it is considered to be of legitimate interest, and if the privacy interests of the data subjects do not override this interest:

• to establish the legal basis for data collection, an assessment has been made during which a mutual interest between Clouduku Limited and the individual person or business has been identified. This legal basis is primarily related to our sales and marketing purposes,

• this pertains to third-party databases like Dun & Bradstreet or LinkedIn, as well as information you might volunteer via this website, email or letter,

• we will always inform individuals about their privacy rights and the purpose for collecting their data,

• we will always ask, and record your consent according to regulatory GDPR principles and the law.

3)    We may also use your information for fulfilling our obligations related to contracts and agreements with employees, customers, partners and suppliers.

Third Parties & Law

1)    We do not trade your information to third-parties for use in their marketing purposes.

2)    We may disclose your information when we believe, in good faith and at our sole discretion, that such disclosure is reasonably necessary to:

• comply with regulatory requirements or an enforceable governmental request,

• protect the rights, property or safety of our business, our users or other third parties,

• prevent a crime or protect national security, or

• detect, prevent or otherwise address fraud, security or technical issues.

3)    We may disclose your personal or business information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.

Data Retention & Security

1)    We maintain strict security standards and procedures designed to prevent unauthorized access, loss, misuse or alteration of your personal information.

2)    We will always make sure that data you provide is stored on protected servers only: see Salesforce Trust for more information.

3)    Your information will not be kept for longer than is necessary to fulfill the purpose for which the data was collected.

4)    We will retain all documents (including electronic documents) containing your data:

• to the extent that we are required to do so by law,

• if documents may be relevant to any ongoing or prospective legal proceedings,

• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention etc).

5)    When the data that we have collected is no longer required, we will delete it in a secure manner.

6)    We may process data strictly for our own statistical and reporting purposes: but in such cases, all data will be anonymized.

Your Rights

As a data subject, you have a number of statutory rights. You can:

1)    access and obtain a copy of your data on request,

2)    require Clouduku Limited to change incomplete or incorrect data,

3)    require Clouduku Limited to delete or stop processing your data,

4)    withdraw any consent to your data processing at any time,

5)    complain to a supervisory authority.

Any query about your privacy rights should be sent to us at privacy@clouduku.co.uk with “Privacy Rights Query” in the title . Please include your name and business.

You also have the right to apply directly to your national supervisory authority for a decision, should you remain dissatisfied.

Should you wish us to cease using your information at any time, please send us an email to privacy@clouduku.co.uk with “Personal Data Withdrawal” in the title. Please also include your name and the name of your business.

An Overview of Cookies & their Usage

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website. Cookies do not typically contain any information that personally identifies you as an individual.

Cookies are files containing a small amount of data specific to a particular user and website (a string of letters and numbers) that is sent by a web server to a web browser and is stored temporarily by your browser.

An identifier is then sent back to the server each time your browser requests a page from the server. This allows the server to deliver a page tailored to you, without you having to re-enter information. The page itself can contain some script which is aware of the data in the cookie and hence is able to carry information from one visit to the website (or related site) to the next. Cookies are usually necessary when filling in forms.

1)    our website uses limited cookies.

2)    we do not use cookies for any marketing purposes.

3)    Clouduku Limited uses reCAPTCHA as the technology that protects our website from fraud and abuse. This is regulated by Google Privacy Policy & Terms of Service. To see Google’s Privacy & Terms visit their page from the reCAPTCHA form on our website, or by clicking here.

4)    whichever browser you use, irrespective of ecosystem (apple, windows, Ubuntu, android etc), they will allow you to block cookies should you so wish.

5)    cookies can be switched off: please see your particular browser’s settings and help for more information on how to switch cookies off.