Solutions

Nonprofit Cloud

Salesforce have provided a rich suite of pre-built functionality to support the varied needs of most nonprofit organisations which are encapsulated in the Nonprofit Cloud.

Specific pre-built functionality includes donor, grant, volunteer and programme management capabilities, in addition to the core functionality for managing constituent relationships and communications via a variety of channels including voice, email, social media and instant message.

Sales Cloud

As well as providing a comprehensive range of tools to manage, track and report on the full sales cycle, we can take this further, extending it into contract generation and supporting the full onboarding process.

Combined with our knowledge and expertise in marketing and sales environments and systems, we can put in place powerful end-to-end lead-to-sales tools that maximise your valuable prospect data and get your marketing and sales teams acting as one well-oiled machine.

Service Cloud

Providing coherent customer support via multiple channels is at the heart of acing customer service. Whether it’s via traditional channels like phone and email, emerging social channels, or a customer portal, we can implement a comprehensive support solution.

This can also be extended into the back-office to support operational teams, adding workflow, automation, complex business process management capabilities and real-time reporting to help support the end-to-end management of any query originating from any channel.

As well as implementing the technology, we can also help refine your support processes, maximising efficiency and polishing customer experience.

Community Cloud

Extending your internal knowledge base to search engines, prospects and customers – allowing them to self-serve – can dramatically reduce contact rates and deflect time consuming queries, reducing the cost to serve.

Salesforce provide a powerful solution to support this self-serve channel which can sit seamlessly within your existing online presence, providing direct, secure and controlled access to relevant information, whether it’s a knowledge base, support cases, orders, or other customer information that you give access to.

Custom Apps

Put Saleforce at the centre of your digital strategy to maximise your investment.

If Salesforce is being used within your organisation already, you could dramatically increase ROI from your existing licences by migrating other systems and core processes into Salesforce, covering the full range of applications required to support your needs. Indeed, many large organisation run almost exclusively on Salesforce and the force.com platform.

Marketing Cloud

Managing the full breadth of communication with prospects and customers, at scale and across all digital touchpoints can be complex, but it’s not rocket science.

Our approach begins by aligning your prospect and customer journeys with the data that supports those journeys and then managing the activity that delivers your messaging, consistently and in context, providing a rich customer experience.

The most appropriate technology may be Marketing Cloud, Pardot, or a simpler marketing automation tool like MailChimp.

Integration

Salesforce operates most effectively when it’s coordinating with other core systems, like accounting, HR or ERP systems. From the outset, we will consider how Salesforce sits within your wider technical landscape. 

Integrating with other systems is integral to many projects and we can help you develop a pragmatic roadmap, always based on maximising business value, then provide the expertise needed to deliver on that strategy.